5 star rated luxury residential developer is currently seeking a Customer Services Manager who will be responsible for developments in the Cambridgeshire & Suffolk areas.

Responsibilities include:

• Carrying out inspections/snagging of properties once built and prior to serving notice to purchasers.
• Carrying out home demonstrations.
• Attending site pre-start meetings.
• Ensuring all service levels and customer satisfaction is maintained.
• Dealing with customer issues via letter, email telephone and face to face.
• Visiting occupied plots to investigate warranty and defect issues.
• Efficiently manager and prioritise customer issues.
• Provide accurate documentation regarding the defects, monitor work schedules and produce job sheets detailing warranty issues, estimating timescales, materials, trades and equipment as well as costs.
• Lead and manage the day to day running of the customer care department.
• Issuing remedial works to maintenance operatives and contractors.
• Assess and report the performance, standards of completed works by CC team, and the quality of subcontractors.

Knowledge & Experience

• • A sound knowledge of build techniques, NHBC standards and regulations.
• • Experience of working in the construction or housebuilding industry is essential.
• • Experience of using Sitestream and Sharepoint or similar is desirable.